Effective September 25, 2026Version 1.0Governing law India
The rules for using Janaḥ, a platform for reporting civic grievances and engaging with your local community in India.
1Accepting these terms
By creating an account or using Janaḥ (the “App”), you agree to these Terms of Service and to our Privacy Policy and Community Guidelines. If you do not agree, please do not use the App.
You must be at least 18 years old, or have a parent or legal guardian’s consent where the law allows it, to use Janaḥ.
2What Janaḥ is
Janaḥ is a civic platform where residents report local problems, support each other’s reports, follow their progress and take part in neighbourhood communities. Janaḥ is not a government service. Reports are shared with the public and, where the relevant authority is connected to Janaḥ, with that authority, but we cannot promise that any issue will be resolved.
Janaḥ is not an emergency service. If you or someone else is in immediate danger, call 112 (or the relevant emergency number) first.
3Your account
Give accurate information and keep your password and verification codes private.
You are responsible for activity on your account. Tell us at support@janah.in if you think it has been accessed without your permission.
Your username and profile photo are visible to other people. You can change or delete them in Settings.
4What you post
You own what you post. You give Janaḥ a non-exclusive, worldwide, royalty-free licence to host, display, translate, share and promote your content within the App and on janah.in so that the service can work, including showing your report to neighbours and to the responsible authority. This licence ends when you delete the content, except where copies are needed for legal, safety or audit reasons or others have already shared it.
You promise that you have the right to post what you post, and that it is accurate to the best of your knowledge. Photos and videos you attach should show the issue itself. Please do not include people’s faces, vehicle numbers or private documents unless they are essential to the issue.
5Rules of use
Do not use Janaḥ to:
post false, misleading or defamatory reports, or reports made to harass a person or business
publish someone’s private information (home address, phone number, identity documents) or intimate images
threaten, abuse or discriminate against anyone on the basis of caste, religion, gender, language, region, disability or any other ground
promote violence, hatred or communal disharmony, or share content that is unlawful in India
spam, run fake accounts, manipulate reactions or votes, or attempt to break or overload the service
scrape or copy Janaḥ’s data, or reverse engineer the App
We review reports and may remove content, limit features or suspend accounts that break these terms or the law. Where we can, we tell you why and how to appeal. You can report a post, comment, community or account from its menu inside the App.
As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content can be sent to our Grievance Officer at privacy@janah.in. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
7Communities
Anyone can start a community. The person who starts it is its President and is responsible for how it is run, including the roles and permissions they give to other members. Community rules cannot override these terms. Janaḥ can remove or lock a community that is unsafe, impersonates an authority or repeatedly breaks the rules.
8Your data
How we collect and use personal data is described in the Privacy Policy. You can ask to access, correct or delete your data, or withdraw consent, under the Digital Personal Data Protection Act, 2023, by writing to privacy@janah.in.
9Changes, suspension and ending your account
We may update the App and these terms. If a change is material we will tell you in the App before it applies. You can delete your account at any time from Settings or by writing to us. We may suspend or end access for serious or repeated breaches, or if the law requires it.
10Liability
Janaḥ is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, for content posted by users, for actions or inaction by any authority, or for interruptions outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.
11Governing law
These terms are governed by the laws of India. Courts at the location of Janaḥ’s registered office have jurisdiction, subject to any mandatory rights you have to bring a claim elsewhere.